Troubleshooting BMB logins
We sincerely apologize for the error you’ve been receiving while accessing the Benefits Made Better (
https://www.benefitsmadebetter.com/) portal.
Please take note that if you're already registered to the ActiveLink app, you must use the same email and password to log in to BMB.
The error may have occurred due to server restrictions or system updates. While our IT teams are fixing the issue, we’d like to suggest the following steps that could help you access the BMB portal:
1. Use a different website browser
Some members were able to access the BMB portal using a different browser (e.g., Mozilla Firefox, Internet Explorer, Opera). In the meantime, you can also check if the portal works in a different browser.
2. Try clearing your browser cache
Website browsers store data cache from previously visited sites to speed up loading of information or images when you visit the site again. Cache are temporary files stored in your disk space. If not regularly removed, cache can consume a lot of disk space and collect malware.
We suggest to clear your browser cache prior to logging in to the BMB portal:
Google Chrome
i. Press these keys all at once: Ctrl, Shift and Delete
ii. In the pop-up window, make sure the box beside “Cached images and files” is checked
iii. Click “Clear data” button
iv. Create a new tab and go to
https://www.benefitsmadebetter.com/Mozilla Firefoxi. Press these keys all at once: Ctrl, Shift and Delete
ii. In the pop-up window, make sure the box beside “Cached” is checked
Other checkboxes (Browsing and download history, Active Logins, etc.) can be unchecked
iii. Click “Clear Now” button
iv. Create a new tab and go to
https://www.benefitsmadebetter.com/
Opera
i. Press these keys all at once: Ctrl, Shift and Delete
ii. In the pop-up window, make sure the box beside “Cached images and files” is checked
Other checkboxes (Browsing history, download history, etc.) can be unchecked
iii. Click “Clear data” button
iv. Create a new tab and go to
https://www.benefitsmadebetter.com/Internet Explorer/Microsoft Edge
i. Press these keys all at once: Ctrl, Shift and Delete
ii. In the pop-up window, make sure the box beside “Temporary Internet files and website files” is checked
Other checkboxes (Cookies, history, and download history, etc.) can be unchecked
iii. Click “Delete” button
iv. Create a new tab and go to
https://www.benefitsmadebetter.com/
You may also try accessing the BMB portal via safe mode:
Google Chrome and Opera
• For Windows users, press these keys all at once: Ctrl, Shift and N
• For Mac users, press these keys all at once: Command (⌘), Shift and N
Mozilla Firefox
• For Windows users, press these keys all at once: Ctrl, Shift and P
• For Mac users, press these keys all at once: Command (⌘), Shift and P
4. Access BMB outside your office network
There are instances when your office network (e.g., internal network, virtual private network, firewall, internal servers) limits access to different websites. We suggest to access the BMB portal outside your office network:
• Try checking the BMB portal using your mobile phone’s cellular data (3G/4G/LTE). If you were able to log in, this means your office network is blocking the BMB portal and we suggest to login to the portal outside your office network. Please be reminded that the BMB portal is not built for mobile browsing. We have developed a mobile application for quick HMO support.
Make sure your mobile phone is not connected to your office wifi as it will probably block the website as well.
• If you are telecommuting and working through VPN, please access the BMB website outside your office’s VPN.
5. Request for User Reset and use other email address
If the above suggestions didn’t work, you may request ActiveLink to reset your existing account. Once reset, you may register for a new account using your personal email or other email address without the company domain (e.g., gmail.com, yahoo.com, ymail.com, hotmail.com, icloud.com, etc.).
We noticed that some users have successfully registered/logged in using their non-company email addresses.
Rest assured your HMO and dependents details will not be affected –only your email or login credentials.
Please let us know if one of these suggestions helped you access the BMB portal. If not, kindly send us a screenshot of the error you’ve encountered so our IT team can use it as reference.
In the meantime, we can help you verify your HMO details or check nearby accredited facilities for you. Please let us know if you need assistance in accessing your HMO details.
