How do I file reimbursement claims?

To file your reimbursement claims, please follow these guidelines:

1. Download the Avega Reimbursement form from your https://www.benefitsmadebetter.com/ account.
   
   
2. Address your email to [email protected]  and copy [email protected]. Use the following subject line:  
   REIMBURSEMENT | PATIENT COMPLETE NAME | ACCOUNT NAME 
   Example: REIMBURSEMENT | JUAN DELA CRUZ | RUSTAN COFFEE
    

3. Attach the following supporting documents as an archive file (e.g., ZIP, RAR, etc.).

   
   For Outpatient Claims:  (signed by employee and HR) 

   1. Accomplished Avega Reimbursement Form

   2. Original Official Receipt (with TIN)
   3. Statement of Account from Hospital
   4. Medical Certificate
   5. Laboratory result (if with diagnostic procedure)

   For Inpatient Claims:  (signed by employee and HR) 

   1. Accomplished Avega Reimbursement Form

   2. Original Official Receipt (with TIN)
   3. Statement of Account from Hospital
   4. Medical Certificate
   5. Operative Report with Histopath Result (if with operation)
   6. Police Report and Medico-Legal Report (if required)

   Note: The above lists are not meant to be the final/complete list of requirements.
   Avega reserves the right to ask for additional requirements on a case-to-case basis.

   
   

   Document and File Attachment Guidelines Please limit your archive file sizes to below 10MB. Erasures should be countersigned by the authorized signatory.

    

4. Send the complete details and attachments.